Terms & Conditions
Terms & Conditions in short
- By ordering any of our products, you agree to be bound by these terms & conditions.
- The price applicable is that set at the date on which you place your order.
- Shipping costs and payment fees are recognized before confirming the purchase.
- Card information is transmitted over secure SSL encryption and is not stored.
- Please note that local charges may occur.
- Frank/ie reserves the right to amend any information without prior notice.
Terms & Conditions
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Frank/ie (“Company”, “us” or “we”) on https://frankie.fi, (the “Website”).
- Official co-operative name: Osk OVVN Independent Helsinki Collective
- Registered auxiliary business name: Frank/ie Fashion & Design Store
- Y-tunnus: 22702767 / VAT-number: FI22702767
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
Payment & Ordering
All products remain Frank/ie's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Frank/ie.
Frank/ie reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Frank/ie has the right to cancel the order and refund any amount paid in the best way. Frank/ie shall also notify the customer of equivalent replacement products if available.
All transfers conducted through Frank/ie are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
The website accepts a variety of payment methods including major credit cards and PayPal. Visa, Visa Electron, Master Card are accepted. All credit card and Paypal transactions are secure. Visa payments are done with Verified by Visa and Master Card with MasterCard Secure Code verification service.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.
Prices & fees
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
If incorrect price information has been shown on the web store you will be offered to either purchase the item at the correct price, or cancel the order.
From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.
Shipping and delivery
Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Please notice that some products have their own specific delivery schedule that might take longer than the earlier mentioned dispatch time. If so, this will be noted at the product page.
Customers from non-EU countries are responsible for possible import customs and taxes. When ordering from outside Finland, please allow about 14 days for delivery. We will post orders worldwide.
Delivery charges variate depending on shipping country.
Right to Withdrawal
You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging. Please read instructions from Returns & Exchanges before making the return.
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products. The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
Your right to withdrawal does not apply to contracts which:
· relate to goods or a service for which the price is dependent on fluctuations on the market which we cannot control and which may occur during the period between you receiving the withdrawn products and your notification to us of the withdrawal of the order;
· relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalized;
· relate to goods with a broken seal which are not suitable for return due to reasons of health or hygiene, and the seal has been broken by you;
Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent.
We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company. No sensitive information is passed on. If you wish to know what information is stored on you, please address your inquiry to info(a)frankie.fi
We ensure you that we operate with the highest care and security standards when it concerns your personal data.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Frank/ie without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Frank/ie we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Warranty and Complaints
The order confirmation is the certificate of warranty. Our warranties cover only original manufacturing defects and accordingly not faults arising upon or after any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products.
Warranty does not cover normal wear and tear in use or damage caused by misuse, abuse, or neglect.
You must send us a complaint containing your name, address, e-mail address, the order number and a specification of the products that the complaint relates to.
Firstly, we will try to fix the product, if possible. Secondly, we can to replace it to same or similar product. If not fixable or changeable, we will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed.
Intellectual Property Rights
The Website and all its content is registered and owned by us. This means company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
Law & Jurisdiction
Finnish law will be applied to all disputes related to Frank/ie web store or to these terms and conditions. All possible legal procedures will be handled in municipal court in Helsinki Finland.
That’s all! We hope that you enjoy your purchase!
These Terms & Conditions were established by Frank/ie on 11.4.2018.